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I, too, placed an order for 2 WoK style costumes, one for me, one for my fiancee. These were to be full outfits made in the more expensive materials. The total for project completion and shipping was 1735$ USD. We were told at the start (May 16 2008) that they (SDC) would require 12 weeks just to get started. Ok, that part is all well and good. They told us "should be ready" in August. August 2008 came and went, we moved and updated the shipping address, and we were then told "should be ready" (hopefully) by halloween. October 31 comes and goes and then we're told "should be ready" (anyone else noticing a pattern here?) by the end of November. It is now December 10 2008 and all my emails have been, thus far, ignored.
At this point, while i would still very much like to have my order processed, i would just as easily prefer my money back. They demand full payment up front, but then tell you not to bother them with emails asking for 'status updates'. Well, I'm sorry, but if I'm giving you 1700$, to do work for me, then that makes you my employee. And as my employee, you cannot expect to not hear from me if things are 'taking too long' or whatever. I just want to be treated like I matter, something small and simple like a reply every now and again, or a digital photo of the work in progress, emailed to me, so i can also estimate how much time/work is left to go in the project.

Zap B.
I recently opened a dialog with Shadow Duchess, and she has gone a long way towards setting things right with me. Its only coming up on 31 weeks for me, but I'm taking things one day at a time. I won't fully 'relax' about this until I see some actual progress, but I believe that actual progress *is* being made.

Hamburger123,

Could you elaborate on the situation you had?
It's true that neither MGM or SD havent posted publicly for a while. I have been corresponding with Shadow Duchess by PM on these message boards. I should be seeing my order quite soon as she assures me that my order is 'in the home stretch'.
Now I have been given expectations like this before, so I'm not getting my hopes up, but taking things one day at a time. For the most part, SD replies to me reasonably quickly, whereas in Steve Sorton's case (MGM) I havent heard anything back from him on anything i've asked since November 18 2008...

I did see the pictures posted... I am starting to worry now, because i ordered 2 of the 'monster maroons'. The jacket part of your nemesis outift doesnt look that bad, but the zipper placement on the duty shirt looks very unskilled. If I wanted a costume to look that badly i would make it myself (as i have next to no sewing skill). The only thing i can think of, is maybe SD's medications get in the way of her sewing skills or judgement. She is said to be in a lot of pain a lot of the time...

I checked the tracking number on the USPS website, and everything seems to be ok. The package left Jersey City yesterday afternoon at local time 4:41 pm for "international delivery". I will be checking periodically over the next few days to see where things stand...

Well I checked the Shadowdale website today, expecting to see the Wrath of Khan costume set to have gone up again in price, and 'lo and behold... its no longer an option. All the other ST outfits are still available for order, but the WoK set, Jacket/shirt/pants is no longer available. Maybe they pulled it because everyone keeps ordering that one, and they can't stay ahead of the rising tide....
Maybe one day they will offer it again, maybe not but we are seeing some changes over at shadowdale....