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 mmurray306 |
Shadow Dale Creations |
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Posts: 18 12/01/07 15:54:57
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Well I was told that my TWOK uniform runic would be done and delivered by the end of November. Well today is Dec. 1 and there is still no tunic that has been delivered yet. Maybe SDC is on the North Pole route and are relying on Santa Clause for delivery? LOL. Any new date of arrival Shadow Duchess? Ho Ho Ho
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Shadow Duchess |
Re: Shadow Dale Creations | #1 | ||
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Posts: 182 12/01/07 23:16:27 Orion Slave Trader
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PM sent.
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TheCommAdorable |
Re: Shadow Dale Creations | #2 | ||
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Posts: 370 12/02/07 13:38:55 The Goto Guru Moderator
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I deleted three posts that were not relevant to reviews about Shadowdale creations.
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Zapp Brannigan |
Re: Shadow Dale Creations | #3 | ||
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Posts: 21 12/02/07 18:19:28
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I apologize in advance if this all starts a big uproar but I just had to ask, how is this topic of SDC any different than the one that was just closed?
SDC: II The Wrath of Murray (TWOM) Too soon??? Zapp Brannigan
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mmurray306 |
Shadow Dale Creations | #4 | ||
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Posts: 18 12/02/07 19:30:50
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LOL....
 Not quite! I, like others have been somewhat disappointed by the loose timeline but overall I still have faith that SD will come through with flying colors. Her last reply said my order was shipped out so I wait with anticipation. I hope to conclude my business on here by offering SD my comments of high marks! Im also hoping that ! Merry Christmas all....................
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. |
Re: Shadow Dale Creations | #5 | ||
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Posts: 467 12/03/07 00:55:00 |
Zapp...The one that was closed was because it got to be a bitch session on their time line..I can understand the frustration..But it was unproductive. The one thing that I have found with SDC is they are very communicative..The biggest thing is, SDC has been pretty darn cool..They have nothing to hide..They are moderators of this board and allowed all the bitching to go on when they just could have deleted the posts to save their reputation. To me that shows integrity and honesty, And as I said before...It's not easy to put together these uniforms..
I know 3 people that have ordered from Joe K and have been waiting for 4 years...Have they got it??..NO.. It might take a little longer than the designed time line but with SDC at least you get it.. What happens on these(all) boards is we all start dealer /merchant sections and they become a cesspool of negativity..It's a proven fact in retail that 1 out of every 10 customers will have a complaint, but on the internet 1 complaint can make or break a business...What happens to the other 9 that are 100% satisfied when they close their business?? I know the other side of the coin too... Why does Joe K and Kathy deliver through eBay??..reputation and money..It's public and people leave feedback on their selling..Why do they suck at custom orders..because it's personal not public.. Just food for thought |
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TheCommAdorable |
Re: Shadow Dale Creations | #6 | ||
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Posts: 370 12/03/07 16:55:05 The Goto Guru Moderator
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Yes, the dealer review should simply be a statement of fact, not a collection of foul mouth or undue negativity.
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mmurray306 |
Re: Shadow Dale Creations | #7 | ||
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Posts: 18 12/08/07 20:00:48
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Shadow Duchess you replied on 12/1 PM sent? What did that mean? Did it mean that the tunic was sent out at night on 12/1? Thanks!
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mmurray306 |
#8 | |||
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Posts: 13 01/10/08 06:23:36
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Okay Master of Mayhem,
I read your reply about Kerezman, but it seems Shadowdales track record of long delays is not much better. I have been promised 4 delivery dates yet I have seen squawt. I even got a phone call from Angel asking what SD can do to make it right and me happy. I said have it by the first of the year, well its the first of the year and still no tunic. I know this type of business is not an exact science. You are not a business that mass produces junk like we see from China, but dont give deadline promises than miss them. Ive sent three emails to this effect and no reply. Ive never delt with Joe Kerezman. By his reputation on here I guess I dont want to. Shadow Dale In my estimation is heading down the same path. Long on promises but short on delivery. A suggestion......if you give a delivery time try and stick with it. If you cant, do the nobel thing and give the buyer the option for a refund. I see Outworld said he stopped taking orders to get caught up. Something you may want to do as well. Maybe when an order is given, except half now and upon delivery email them and say hey we are done, pay the other half and we will ship it to you now. Please be realistic in your time frames. I would rather have someone say, "honestly it will be a good year before you see it". From there I can make a decision and say I dont really want to wait or thats ok. I am so dissappointed. I really feel all I been given was a total shine on from you guys. Im a very understanding guy but dont make promises you cant keep. Dont become the Kerezman that people on here have been ranting about. |
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MadGeneralMayhem |
#9 | |||
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Posts: 438 01/10/08 13:54:38
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Sorry, the hang up on your order has been with restocking the correct fabric. Since our Whipcord comes from only two available sources, and both were out of
stock, we were left with the option of using a cheaper (lower quality) alternative, or waiting until our source could get a new shipment. Since it's not
our policy to substitute lesser quality items in place of the usual ones, we opted to wait rather than produce a subastandard piece. Our source has since
replenished their supply, and we are should have more fabric by the end of the week, and anticipate getting your item finished shortly thereafter.
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mmurray306 |
#10 | |||
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Posts: 14 01/10/08 14:17:23
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Why was this never communicated earlier? My order was place at the end of July 2007. So what your telling me it has never been started yet? Now when I talked
to your wife, she said it would be done by the first of the year (let alone past emails that said deadlines will be October, November and December). So now
when can I expect it, April Fools Day? If you have not even started yet then just refund my money. As I said earlier, all the excuses and delays have taken the
total excitment and fun out of this purchase. I would just rather have my money back and move on with my life.
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Frustr8ted |
Re: Shadow Dale Creations | #11 | ||
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Posts: 1 01/13/08 12:11:40 |
mmurray306, you are not alone.
I wanted to post about my experience with Shadow Dale Creations. I ordered their "Gondorian War Horn" back in late March '07 because I wanted a July '07 delivery. Of course it wasn't a problem to make that date and they sent me a bill. I paid it and allowed the time to pass. When July came I asked them if they were about ready to send it out for me. They said, it shouldn't be much longer! Well, here were are almost 10 months later, many, many emails and failed delivery dates have passed with no horn and no refund either. Delays are being blamed on illness, email problems, or post office problems. I'm at the end of my rope and have tried to be patient and as understanding as possible with them but I feel like I've tried everything, so I'm going public with my experience. If I had known that this was how they do their business I would have never ordered this from them. I will give them kudos for above average communications, but sometimes I would have to email 2-3 times before getting a response. They have a perfect track record on ebay so that tells me that they know how things should be done. This entire experience has really gone sour for me. |
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mmurray306 |
#12 | |||
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Posts: 15 01/18/08 16:47:26
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Same here Frustr8ted. I have sent them numerous emails since the first 1/2208,of the year and I have heard nothing at all. Before in touch with our local
better business bureau. Im on our local city gov. board so I know which buttons to press to get this done. I have also contacted my lawyer concerning this and
he advised trying to go through the channels that may not incur costs otherwise i will sue them for damages and legal cost in small court. Enough is enough of
this crap on here. I have read too many people laying down large sums of money and waiting til their 99th birthday to finally receive it. That's just
stupid and even more stupid is the "oh well its ok I am at trekkie attitude forever. I wish it would not have to come down to this. I talked personally to
Angel on my cell phone. We had a very nice talk and I took her at her word. Guess I was wrong. Right now ladies and gentleman if your thinking of buying from
them I would sure think long and hard. Its a shame and a disgrace!
Edit..last statement was editited
Last Edited By: STUniformGuide 01/18/08 22:51:45.
Edited 1 time.
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mmurray306 |
#13 | |||
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Posts: 17 01/27/08 13:28:25
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To end my comments about Shadow Dale. They have had some personal issues that have limited them from getting orders done when promised. I completely understand
and hope them all the best. Steve was very professional and refunded my money. I hope things will work out for them and if it does I wish them much success in
their business.
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Frustr8ted |
#14 | |||
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Posts: 2 02/02/08 15:28:42 |
It's good to hear you were refunded, mmurray306. I'm still waiting for a response yet again.
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Frustr8ted |
#15 | |||
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Posts: 3 04/03/08 09:55:46 |
STILL waiting. Been waiting for over a year now. Would REALLY like to get my money back.
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Zapp Brannigan.starfleet1701st |
#16 | |||
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Posts: 1 04/04/08 02:58:18 |
Yes we are waiting. I've be silent about this long enough. I was hoping that I wouldn't have to resort to joining the public outcry but after not
receiving a response from my last two e-mail's my options are rather limited.
Frustr8ted, I share your anger. I too would like a refund or my costume, ASAP; however I really don't see that happening. From what I have been reading over at the replica prop forum, there are at least three other people I can identify whom are all in the same boat as us. Unfortunately we will both have to continue playing the waiting game.
"You see Kill bots have a preset kill limit. Knowing their weakness, I sent wave after wave of my own men at them, until they reached their limit and
shutdown".
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mkesomenoise |
#17 | |||
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Posts: 1 04/08/08 02:15:33 |
I'll join the public outcry too. 10 months, more emails than I can count. Despite asking I've gotten no refund and lots of failed promised delivery
dates and emails with excuses. They have yet to reply to my last email. Has anyone gotten a refund or their item recently?
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fdelia |
#18 | |||
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Posts: 4 04/08/08 11:04:43 |
Me too! 15 month since I have placed my order. I have to say that they always answering my email for status update.I haven't requsted to be refunded yet
but I will shortly. I am really sad that they were not able to provide me the ordered and payed items
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Frustr8ted |
#19 | |||
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Posts: 4 04/08/08 13:45:53 |
They haven't responded to me in more than a month, even though I've emailed them 3-4 times.
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Zapp Brannigan |
There is hope! | #20 | ||
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Posts: 15 04/08/08 15:48:42
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I was just reading the latest on the SDC situation over at the replica prop forum and to
my surprise there have been at least two people who have been refunded their money in the last week; so there is hope.
Last Edited By: Zapp Brannigan 04/09/08 00:39:48.
Edited 1 time.
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